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TOOWOOMBA HOLIDAY RENTALS 

Reservations for short-term holiday accommodation are accepted by SE Queensland Holiday Homes Pty Ltd Trading as Toowoomba Holiday Rentals (THR) ABN 72 626 901 657 of 74 Mackenzie Street, Mount Lofty, QLD 4350 (“the Booking Agent”) as agent for the Owner of the Property and to which bookings the following terms and conditions shall apply.

Changes to Holiday Bookings

Where possible, THR will accept certain changes to a booking after a booking has been confirmed with a deposit. Changes such as moving from one property to another after the final payment has been made will only be possible under exceptional circumstances. In such cases and administration fee of $50.00 may be charged.

Cancellations & Prepayment

Guest will be charged a deposit of 20% at the time of booking, with the balance due 2 weeks before arrival.

Guests who cancel at least 14 days before check-in will be refunded 100% of the amount that they have paid.

Guests who cancel less than 14 days before check-in will be offered a refund subject to our ability to re book the house.

It may also be possible to change the date of the booking, rather than cancelling, subject to availability.

The Booking Agent recommends that the Guest takes out comprehensive holiday cancellation and protection insurance with a reputable insurance company to cater for any unforeseen circumstances which may arise including accident, ill health or any other matters beyond the Guest’s reasonable control, as once the booking is within the 14 days of arrival the Guest will be responsible for payment of the full rental whether or not occupation of the Property occurs.

Rental 

The Guest acknowledges that the Booking Agent acts as a booking agent for the Owner only and not as a principal. The contract for accommodation shall not be effective until the Booking agent sends the Guest written confirmation of the booking (via email). The rental contract is between the Guest and the Owner of the Property for which the accommodation booking is made and is subject to the terms and conditions herein.

Booking Confirmation

Once a Guest’s booking has been confirmed, the Guest shall be responsible for payment of the total price for th rental period and all extras (if any) as shown on the confirmation notice email on or before the date or dates referred to in such notice.

Deposit

The accommodation booking will not be confirmed by the Booking Agent until the Guest’s deposit payment is received and cleared. If the accommodation booking is made within 14 days of the date of commencement of the Guest’s proposed holiday, the full rental payable for the Property is required, together with credit card information and $300 Security Bond. The deposit is calculated at 20% of the full booking fee.

Final Payment and $300 Security Bond

The full amount payable in respect of the Property rental shall be paid at least 14 days prior to the date of commencement of the booking. If the full payment has not been received by the Booking Agent at least 14 days prior to the start of the rental period, then the Booking Agent and the Owner reserve the right to cancel the booking without notice and the Guest will forfeit the Guest’s deposit which will be non-refundable in such circumstances.

At the time of the final payment a Security Bond of $300 will also be required via credit card, which will be refunded within 7 days of departure from the property.

 Payment

Credit cards accepted include:

American Express, Visa, Mastercard, Eftpos

Electronic Funds Transfer is also acceptable. Bank details as follows:

Account Details:  

Account Name: Neilson Investment Trust  

BSB: 064 433 

A/c: 11107721  

Reference: Your Name

Noise and Neighbours

We want you to enjoy your stay but please be aware of the impact of your noise on others and keeping our neighbours happy is of paramount importance. Noise and music should not impact any other property and noise levels are to be respectful at all times. There is to be no outdoor music or outdoor entertaining after 10pm. Noise complaints will result in Security Bond deductions and possible eviction.

Quiet hours are from 10pm and 7am.

Guest’s Obligations in Respect of the Property

The Guest shall be responsible for the Property during the Guest’s stay. The Guest shall take all reasonable care of the Property and at the end of the stay shall leave the Property including all utensils, fixtures, fittings and equipment on, in or about the Property in a clean and tidy condition. The Guest shall be liable for any extra cleaning, breakages or damage caused to the Property or any part thereof of any of the chattels therein that may occur during the Guest’s occupation of the Property and all costs for extra cleaning, repair and replacement thereof shall be payable to the Booking Agent or the Owner from the Guest Security Bond. Any such costs over and above the amount taken as a Guest Bond may be sought by the Owner through the Local Court. Any damage or breakage to any part of the Property or any of the chattels therein shall be reported to the Property Agent as soon as practicable after the damage occurring thereto.

Children & Infants

Suitable for children (2-12 years)

Suitable for infants (under 2 years)

Port a cot, high chair, children’s plates and utensils, books and toys available on request for all properties except Hollow Tree Farm.

There is a base level of adults included in the price with additional charges per night for adults over the base number.

Pet Bookings: Terms and Conditions

Pets are only permitted at pet-friendly properties with the prior consent of THR and the property Owner. An additional accommodation charge may be made for pets.

Any specific terms for pets must be adhered to. Where pets are permitted, they are to be kept under control at all times. The guest is responsible for any damage caused by pets whether inside or outside the property. If extra cleaning is required as a result of a Guest having pets in the property, this may be deducted from the Security Bond.

Pets are not permitted into bedrooms or on the furniture at any time.

Neither THR nor Owners can accept responsibility for pet safety. Guests agree not to leave pets unsupervised or alone at th property at any time.

Pets should be cleaned and fully dried off before being allowed to enter the property after being outside.

Guests agree to bring their own pet bedding, food bowls and the pet items to the property as, unless specified, these items will not be available at the property.

Guests must dispose of pet faeces and this is to be done in a clean and sanitary manner.

Pets must have up to date flea and tick treatments as well as vaccinations.

No more than 3 pets may be allowed at any one time at any one property.

Guest’s Property

All personal belongings, baggage, vehicles and the property of the Guest of any description shall be the risk of the Guest at all times and neither the Booking Agent nor the Owner accepts any responsibility for any loss or damage thereto.

Guest Numbers

The Guest may only allow the Property to be occupied by the number of persons nominated in the Guest’s booking application and under no circumstances shall the number of people occupying the Property be greater than that appearing on the Guest’s application or the booking confirmation, whichever is the lesser. The Booking Agent and Owner reserve the right to refuse occupation of the Property to the Guest if the condition on the number of people intended to occupy the Property is not observed. Council regulations allow holiday homes to be rented for accommodation purposes only and not as a function venue e.g. for a wedding or party. Functions and gatherings are not permitted and, if evidenced, may be closed down immediately and result in the security bond forfeited in full.

Right to Refuse or Revoke Bookings

The Booking Agent and the Owner reserve the right to revoke or refuse to honour any property accommodation booking which may in the opinion of either party (and at their sole discretion) be unsuitable for the Property concerned.

Smoking

No smoking – all properties are no smoking, however it is possible to smoke outside.

Internet

WiFi is available in all areas and is free of charge.

Parking

Free private parking is available on site (reservation is not needed).

Check-in & Check-out Times

  • Check-in from 2 PM to 9 PM
  • Check-out until 10 AM

Guest Address Details

Guests must provide their residential address details and email address when they book

Guest Phone Number

Guests must provide a phone number when they book

Age

The minimum age of the person making the booking is 21 years. There must be at least one adult over the age of 21 in the group staying at the property.

The properties are not suitable for School Leaver groups.

Description of the Property

All information in respect of the Property contained in the Booking Agent’s website is believed to be correct at the time of the publication, however, all details are subject to change by the Booking Agent and/or the Owner, without notice. The Booking Agent will not accept any responsibility for any alterations to the Property or any part thereof beyond the Booking Agent’s control or any liability for any matter or occurrences beyond the Booking Agent’s reasonable control including damage caused by extreme weather conditions, break down of appliances, wiring, plumbing, invasion of pests, or any act or omission on the part of the Owner causing loss, accident or injury to the Guest or any one or more of them.

Availability of Property

The short-term accommodation contract negotiated by the Booking Agent and made between the Guest and the Owner is made on the understanding that the Property and its facilities as stated in the booking confirmation will be available as represented to the Guest. Should any events whatsoever arise beyond the reasonable control of the Booking Agent which render the Property uninhabitable (for example flood, fire, storm, tempest, etc) or the property becomes for sale or is sold by the Owner, then the Booking Agent may have to cancel the Guest’s booking for the Property. Should such circumstances arise then the Booking Agent will endeavour to relocate the Guest to a holiday home of a similar standard to the property, in the same area. Where this is not possible, the Booking Agent will refund all monies paid by the Guest in respect of the Property. Upon refund of the monies paid, the guest shall have no further claims whatsoever against the Owner of the Property or the Booking Agent. 

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